"Turnover has fallen significantly to just 4 percent from around 24 percent"

When Craig Handley hires new employees, he hopes that they will leave. He runs ListenTrust, a call center based in Hermosillo, Mexico, and staffs a team of about 1,000... Handley modeled the program after Matthew Kelly's book "The Dream Manager" and Jon Butcher's motivational "LifeBook" sessions, as well as his own experience starting out with nothing...As a result, his employees are happier, and turnover has fallen significantly to just 4 percent from around 24 percent, Handley said.

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